lg777's Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how lg777 platform ("we", "us") collects, uses, discloses, and protects the personal information of all registered and visiting users ("you", "your").

lg777 operates a secure and transparent online casino and sports betting platform for players in Bangladesh. We believe that protecting user privacy is the foundation of a healthy and trustworthy digital service. Every aspect of how we handle your information is presented here in plain and clear language.

By using our platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.

2. What Information We Collect

lg777 may collect the following types of information:

2.1 Registration & Identity Information

• Full name, date of birth, and age verification details
• Copies of valid government-issued ID (national identity card, passport, etc.)
• Email address and mobile number
• Residential address

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Bank account details (bank name, branch, and last digits of account number)
• Deposit and withdrawal history
• Wallet balance and bonus program details

2.3 Technical & Device Information

• IP address and geographic location (at country or region level)
• Browser type, version, and operating system
• Device ID and device type
• Login time, session duration, and access logs

2.4 Gaming Activity Information

• Betting history, game types, and results
• Bonus claims and wagering progress
• Preferred games and category preferences

2.5 Communication Information

• Records of live chat conversations
• Messages and attachments sent via email
• Support ticket details

3. How We Collect Information

We collect information in the following ways:

3.1 Information You Provide Directly

When you create an account on lg777, complete the account verification process, request a deposit or withdrawal, or contact our support team — you provide information to us directly.

3.2 Automatically Collected Information

While you use our platform, certain technical information is collected automatically through cookies, web beacons, and server logs. This information is used to ensure platform security and improve your experience.

3.3 Through Third Parties

For identity verification and fraud prevention, we may work with qualified third-party service providers. In such cases, only relevant and limited information is exchanged.

4. Purpose of Using Your Information

lg777 uses your information only for the following legitimate purposes:

• Account Management: Creating, maintaining, and securing your account.
• Identity Verification: Conducting age verification and complying with Anti-Money Laundering (AML) regulations.
• Transaction Processing: Completing deposits, withdrawals, and bonus payments.
• Providing Support: Resolving your questions and complaints.
• Ensuring Security: Preventing fraud, deception, and unauthorized access.
• Responsible Gaming: Identifying problematic behavior and providing assistance.
• Platform Improvement: Enhancing service quality and adding new features.
• Communication: Notifying you of important account or policy changes.

5. Disclosure & Sharing of Information

5.1 Sharing with Third Parties

lg777 does not sell, rent, or unreasonably share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

• Payment Processors: With trusted payment gateway providers to complete transactions.
• Identity Verifiers: With approved verification service providers as part of the KYC process.
• Technology Partners: Game software suppliers and platform infrastructure providers.
• Legal Obligations: In response to a legal order or a legitimate request from a regulatory authority.

5.2 Disclosure Without Consent Is Prohibited

Outside the cases listed above, we will not disclose your information to any third party without your explicit written consent.

6. Data Security Measures

lg777 follows industry-standard security practices to protect your personal and financial information:

6.1 Encryption & Data Protection

• SSL/TLS encryption technology is used for all data transfers.
• Sensitive information collected (such as payment details) remains encrypted at rest as well.
• Passwords are stored using one-way hashing technology — we cannot read your password ourselves.

6.2 Access Controls

• Only authorized personnel can access your information, and only to a limited extent.
• All access logs are recorded and audited regularly.
• Staff receive regular training on data protection.

6.3 System Security

• Firewalls, intrusion detection systems, and regular security audits are in place.
• Suspicious activity is automatically monitored and flagged.

7. Cookie Policy

The lg777 website uses various types of cookies that improve your browsing experience and help the platform function correctly.

7.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and required functionality.
• Functional Cookies: For remembering your language and preference settings.
• Analytics Cookies: For analyzing user behavior to improve the platform.
• Security Cookies: For detecting and preventing fraud.

7.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

8. Data Retention Period

lg777 retains your information according to the following periods:

• Active Accounts: For the entire duration the account remains active.
• Closed Accounts: For the period required to meet regulatory and legal obligations after the account is closed.
• Financial Transaction Records: For the period specified under applicable law.
• Log Files & Technical Data: Generally for a short period, as required for security purposes.

Once the retention period expires or the data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

As a user of lg777, you have the following rights regarding your personal information:

9.1 Right of Access

You may request to know what information we hold about you.

9.2 Right to Rectification

You may request correction of inaccurate or incomplete information. This can be done through your account or with the help of support.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Object to Processing

You may object to your information being processed for specific purposes.

9.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us through our live chat.

10. Protection of Minors

lg777 strictly provides services only to those aged 21 or above. We do not knowingly collect or process information from any person under the age of 21.

Age verification is a mandatory step when creating an account. If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated information will be deleted.

11. International Data Transfers

Due to the nature of our technology infrastructure, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Only trusted and secure server infrastructure is used.
• All data transfers are completed through encrypted connections.
• Third-party server providers operate under strict data protection agreements.
• The security standard for your information remains equally high from one country to another.

12. Policy Changes

lg777 may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• For significant changes, by sending a notification to your registered email address.
• By displaying a notice when you access our platform.

Continuing to use the platform after any changes means you are agreeing to the new policy. We recommend that you read this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests about this privacy policy, lg777's support team is always ready to assist you: